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Theme Policies

Please review the standard developer licensing agreements and support channel service level agreements (SLAs) for the TabletopForge theme.

1. Merchant & Developer License​

Each purchase of the TabletopForge theme grants a single-store merchant license:

  • Single-Store Authorization: You are authorized to install and operate TabletopForge on a single active Shopify domain name. Multiple storefront installations require additional license acquisitions.
  • Customization Permissions: Modifying the source code (Liquid, Javascript, CSS/Tailwind) is fully supported and encouraged to suit your brand requirements.
  • Redistribution Prohibition: You are strictly prohibited from compiling, repackaging, or redistributing the theme files (or any modified variations of them) for sale or distribution on public marketplaces.

2. Technical Support Channels​

We maintain active channels to resolve configuration errors and layout anomalies.

Support Scope​

  • What We Support: Core theme bugs, CSS layout issues out-of-the-box, configuration of built-in sections (Bento Grid, Before/After Slider, 3D Orbit Viewer), and documentation discrepancies.
  • What We Do Not Support: Third-party app conflicts, custom database structures, custom React/JS widgets not shipped with the theme, or custom server setups.

Opening a Priority Ticket​

  • To report issues, submit a ticket through the Command Relay (Support Portal).
  • SLA and Response Times:
    • Average response time: Within 24–48 hours (Monday–Friday).
    • Active Techs Live Queue: Average wait time of ~14 minutes for live chat triage.